Return and Refund Policy

Thank you for shopping at The STRONG Technical Services Webstore.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to STRONG Technical Services, Inc., 14565 Portal Circle Suite 106, LaVista NE 68138.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to The STRONG Webstore, accessible from https://materialistic-radar.flywheelsites.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• We means STRONG Technical Services, Inc.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of your decision by:

• By email: customerservice@strong-tech.com
• By phone number: 800-722-4445

We will generate a Return Merchandise Authorization (RMA) for your return. No returns are accepted without a RMA. We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

All returns are subject to a 10% restocking fee unless otherwise waived by Customer Service.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address upon receipt of a RMA:

STRONG Technical Services

14565 Portal Circle Suite 106

RMA#

LaVista, NE 68138

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

STS can assist with coordinating shipping and providing a pre-paid shipping label. All shipping costs will be customer responsibility and billed at the published rate. STS cannot be held responsible for goods damaged or lost in return shipment.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: customerservice@strong-tech.com
• By phone number: 800-722-4445